Johannesburg Stock Exchange listed EPP, Poland’s biggest retail landlord, continues to demonstrate agility in the ever-changing retail market by positioning its shopping centres as thriving hubs for innovation. The latest of several cutting-edge solutions offered by the company to support its tenants is EPP Connect – an information and data exchange platform. This innovative portfolio-wide prop-tech tool facilitates daily shopping centre operations and brings EPP together with its tenant community.

EPP Connect is a modern and user-friendly digital platform available as a mobile application and website dedicated to the management personnel and retail staff at EPP’s shopping centres. The tool takes tenant engagement, collaboration, communication and community building to the next level. It allows for quick and easy two-way information sharing within the shopping centre community: EPP property management team, tenants and providers of cleaning, security and maintenance services. It facilitates the management of a wide range of activities in the centre and makes cooperation easier, faster and more efficient.

“EPP understands the new role of retail centres and is creating interactions across our entire ecosystem for a new era of retail. To be at the forefront of the dynamic and ever-evolving shopping centre industry for our tenants, we embrace new and novel technology-driven solutions. With EPP Connect, our tenant communication is transformed. We are connecting with our tenants and putting excellent communication at the fingertips of their employees and ours,” says Tomasz Trzósło, CEO of EPP.

EPP Connect merges the best features of social media with advanced reporting functionality. It keeps a shopping centre’s tenants up to date with all relevant news, events, alerts, and maintenance activities by combining communication about marketing, operations and security into one easy-to-use platform. The app is also packed with a comprehensive range of handy features. It helps tenants ask questions and report issues, receive quick answers, and monitor the status of their requests. EPP Connect gathers operational information about retailers and prompts them to share their opinions with the centre management team through surveys and comments. This data can then be analysed to support and improve operations and communication, and ultimately relations. EPP Connect can send security alerts in emergency situations, enabling a rapid response. The app even allows tenants to offer attractive discounts to fellow users, increasing their affinity to a given shopping centre.

EPP has developed the platform together with technology partner Chainels. The solution digitises communication for the company’s vast shopping centre portfolio and allows it to manage all its retail communities efficiently, thanks to a personalised approach. Although EPP Connect creates one ecosystem managed by EPP, each centre will have its own content tailored to its tenants’ needs.

“EPP Connect is a game-changer that greatly increases the effectiveness of information flow with tenants. It boosts efficiency and agility, which ultimately improves the customer’s experience too. EPP will continue to innovate, adapt and collaborate to optimise our relationships, shopping experiences and retail property assets. We want to deliver the best value for all our stakeholders,” adds Tomasz Trzósło.

EPP, Poland’s biggest retail landlord, has partnered with Chainels to launch the EPP Connect application – a tenant community management tool. By accessing the platform’s innovative and useful features, both EPP tenants and the company’s team gain access to a single solution which supports and improves both operations and communications. EPP will use the application to continuously enhance tenant relations and information flow as well as gain immediate feedback from its business partners. EPP Connect is now available to EPP’s tenants in Cracow Zakopianka and Wroclaw Pasaż Grunwaldzki shopping centres, and is set to be introduced in the entire portfolio in Q1 2021.

Together with technology partner Chainels, EPP has launched its new EPP Connect digital platform to take cooperation with its tenants to the next level and make it even easier, faster, and more efficient. The application helps to successfully manage EPP’s vast range of shopping centre-related activities. EPP Connect can be used by a shop manager or its employees to connect with the shopping centre team and receive crucial information very quickly. By using one easy-to-use platform, tenants can submit requests to the shopping centre management and stay up to date with all relevant news, events, alerts, and maintenance works taking place.

The solution allows for easier and faster flow of information necessary for cooperation between the landlord and tenant of the centre, as well as data analysis and generating reports. EPP Connect’s functionality facilitates reporting technical issues and monitoring the status of the request. Access to a help centre enables tenants to receive prompt replies to their queries. The platform allows tenants to share their opinion by participating in surveys or adding comments. It also offers a security alert for use in emergency situations, providing immediate distribution of information, enabling a fast reaction. The tenant’s staff can use EPP Connect to offer attractive discounts, in turn increasing their affinity to a given shopping centre.

“In a fast-changing and dynamic shopping centre environment, the flow of information between tenants and property management teams is crucial for ensuring effective long-term cooperation. EPP Connect, which merges the best features of social media with advanced reporting functionality, is the next solution offered by EPP to facilitate tenants’ operations in the company’s shopping centres. This innovative, digital application with a very comprehensive range of features moves our relations with tenants to a completely new modern level,” says Wojciech Knawa, Member of the Management Board responsible for property management at EPP.

“We’re proud to partner with EPP to digitise their tenant communications processes across their shopping centre portfolio. During today’s challenging times, EPP wants to initiate intensive cooperation with all tenants and engage multiple solutions to create the best possible shopping experience. It is great to see EPP has embraced technology-driven communications to stay at the forefront of the shopping centre industry,” says Sander Verseput, Chief Operational and Financial Officer and co-founder of Chainels.